studioeworksicon
 
<New Releases>




 
<Home> <Products> <Sales Info> <Tech Support> <Contact Us>  

 

Tech Support


The above movies are on every one of our training CDs, providing the user with detailed information on navigating our interface and utilizing the testing feature.

System Requirements for our Training CD-ROMs:

•Windows: Pentium
•QuickTime 6.0 or later
•Macintosh: Power PC
•Minimum monitor display area of 1024 x 768

Our training CD-ROMs are a stand alone product that do not require that any other software be installed, other than QuickTime.

If you have any difficulties in playing our training CD-ROMs, here are the most common issues with their solutions.

 

Screen Resolution Size

Studio eWorks Inc training CD-ROMs are designed to be viewed on a screen size of 1024 X 768. If you cannot see the buttons in the lower right hand corner please increase your screen resolution size to 1024 X 768:
Windows-Control Panel>Display>Settings
Mac OS X-System Preferences>Displays
Mac OS 9-Control Panels>Monitors


Error Messages

Windows-
If you receive an error message when the program tries to launch, you may need the latest version of QuickTime. Go to the apple.com website and click on the QuickTime tab. Locate the link for the current version of the free Windows download.

 

Screen Goes Black

If you are watching the training and your computer screen goes black but you can still hear the instructor, you need to adjust your Energy Saver settings to a higher number or 'Never'.

Windows-Control panel>Display>Screen Saver
Mac OS X-System Preferences>Energy Saver
Mac OS 9-Control Panels>Energy Saver


For additional help please contact us at: info@studioeworks.com.

800-432-2082 (toll-free in the U.S.)
1-386-257-9398 (outside the U.S.)
1-386-257-2530 (fax)